Due to the nature of digital downloads, we offer refunds on a case-by-case basis. If you find any issues with a product get in touch within 14 days and let us know. By completing a purchase you agree that the issue of a refund will be made at the sole discretion of 808beats.com and that all decisions made by 808beats.com are final.

We are happy to issue a refund or store credit if your product is proven to be defective or not as described and our system has not registered a download – i.e. you have not attempted a download by clicking on the download link issued to you.

We are unable to offer refunds if you change your mind, please read the product description and software requirements carefully.

Further, 808beats.com does not refund products, if:

• You no longer need the purchased product.
• You have changed your mind or found an alternative product.
• You cannot use the product due to hardware or software limitations – i.e. you do not own the compatible synthesizer for the product.
• You cannot use the product due to insufficient knowledge/know-how.
• We do not make any guarantees for product use with cracked or illegally downloaded software.

Eligibility

A refund is eligible for 14 days from the date of purchase (found in your Order Confirmation Email).

808beats.com strongly advises checking what software and/or hardware is required to use the products and what are the minimum hardware requirements to use the software. Such information is always provided on the product pages. 808beats.com does not refund products that require other software to use (Digital Audio Workstation-specific libraries, Software Synth Preset Banks).

If you wish to request a return please contact us at team@808beats.com.com, including your order number and any relevant information.